Emergency Catering Supplies, Delivered Fast
Direct Whip provides fast, reliable delivery of catering supplies to businesses and individuals across the North East. Whether you’ve run out of an essential item or your usual supplier is closed, we’re here when you need supplies urgently.
Payment & Fraud Prevention
Payment must be successfully completed before any order can be prepared for dispatch. Once your payment has been processed, confirmation will be provided by the relevant payment provider.
Customers are responsible for following any security or verification procedures required by their bank or payment provider. Direct Whip cannot accept responsibility for transactions that are made fraudulently where the required security measures have not been followed.
If an order has been placed using fraudulent payment details and has already been dispatched, we may be unable to provide a refund or recover the goods.
We take payment security seriously; however, the detection and prevention of fraudulent transactions is primarily managed by your bank, card provider and the secure payment platform used to process the transaction. Customers should contact their bank or payment provider immediately if they believe their payment details have been compromised or used without authorisation.
Payment Provider Terms
Payments made through our website may be processed by Sumup.
By using the sumup payment service, you may also be subject to Sumup own terms and conditions.
For more information, please review Sumup applicable terms:
Sumup Terms and Conditions:
Refund & Cancellation Policy
Customers may request cancellation of an order before the scheduled delivery date. Cancellation requests should be made as soon as possible so that we can confirm whether the order can still be cancelled.
Where an order has already been dispatched, the delivery charge will not normally be refundable.
Refunds are considered on a case-by-case basis and may be subject to the nature and condition of the goods. Where products are faulty, damaged or otherwise do not meet the requirements of the order, please contact us so that we can investigate and agree an appropriate resolution.
If you are unhappy with how a complaint has been handled, please contact our customer service team so we can review the matter and attempt to reach a satisfactory resolution.
Once a refund has been approved, please allow 7-14 days working for the funds to be returned. The exact time may also depend on your bank or payment provider.
Live Order Tracking
Keep an eye on your delivery from the moment your order is placed. Our orders include live tracking, and our customer support team is available 24 hours a day to assist with any queries.
Need Further Assistance?
If you require any additional information, have a question about our products or services, or need further assistance with your order, please don't hesitate to contact us.sales@directwhip.co.uk
Our team will be happy to help and provide any information you may need.
Welcome to Direct Whip! 🚀
Your North East-only destination for catering essentials, offering fast and reliable service 24/7.
