At Direct Whip, we respect your privacy and take the protection of your personal information seriously. When you use our website, place an order or contact us, we may collect and process information that is necessary to provide our services.
Information
We May Collect
Depending on how you use our website and services, the information we may collect can include:
Information you provide when contacting us
We may also automatically collect certain technical information when you visit our website, such as your device type, operating system, browser information and internet service provider. This information may be used to help us maintain, improve and develop our website and understand how customers use our services.
How We Use Your Information
We may use the information we collect to:
Information Shared With Delivery Drivers
To arrange your delivery, we may provide relevant information to an independent or freelance delivery driver who has accepted your order. This may include your delivery address, telephone number and details of the products included in your order.
This information is provided so that the driver can contact you and successfully complete the delivery. We aim to only provide information that is reasonably necessary for the driver to fulfil the order.
Where appropriate, customers may also be provided with the name and contact details of the delivery driver handling their order for the purpose of facilitating the delivery.
Payment Information
Payments may be processed through third-party payment providers. Direct Whip does not intend to store customers' full card details on its own systems. Payment information may be handled by the relevant payment provider in accordance with its own privacy and security policies.
Protecting Your Information
We take reasonable steps to protect the personal information we hold and to prevent unauthorised access, loss, misuse or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including where retention is required for legal, accounting or regulatory reasons.
If you have any questions about how Direct Whip handles your personal information, please contact us using the contact details provided on our website.
Data Protection Policy
Direct Whip acts as the data controller for the personal information we collect and use in connection with our website and services.
We process personal information where necessary to operate our business, provide our services and meet our legal obligations.
This may include using your information to:
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. Where you have an account with us, we may retain relevant information for as long as necessary to provide our services and manage your account.
You may contact us to request access to, correction of, or deletion of your personal information. However, certain information may need to be retained where we have a legal, regulatory, accounting or other legitimate reason to do so.
Disclosure to Law Enforcement
We take the confidentiality of customer information seriously and do not routinely provide customer data to third parties or law enforcement agencies.
However, we may disclose information relating to an order or customer where we are legally required to do so, or where a valid request is made by the police, a court or another authorised authority. This may include circumstances involving suspected fraud, criminal activity, misuse of products or the unlawful resale of goods.
Any disclosure will be limited to information that is reasonably necessary for the specific and lawful request. We do not provide general customer lists or bulk sales information to law enforcement unless legally required to do so.
Your Data Protection Rights
Depending on the circumstances, you may have rights regarding the personal information we hold about you, including rights to request access, correction or deletion of your information, or to object to certain ways in which it is used.
If you have any questions about how Direct Whip handles your personal information or wish to exercise your data protection rights, please contact us using the contact details provided on our website.
Welcome to Direct Whip! 🚀
Your North East-only destination for catering essentials, offering fast and reliable service 24/7.
