Delivery Policy

Once an order has been placed, we will begin arranging delivery by contacting suitable drivers operating within the local area. To facilitate the delivery of your order, we may need to share relevant customer information, such as your delivery location and contact telephone number, with drivers involved in fulfilling the order.

By placing an order with Direct Whip, you acknowledge and agree that this information may be used for the purpose of arranging and completing your delivery.

Customers should check their order carefully when it arrives to ensure that the items supplied are correct and in suitable condition. If there is an issue with your order, please notify us as soon as possible so that we can investigate and, where appropriate, resolve the problem.

We cannot guarantee that issues reported after delivery can be rectified, particularly where the goods have already been used, altered or disposed of.

Delivery ETA

Any delivery timeframe provided at the time of ordering is an estimated arrival time and is not a guaranteed delivery time. We will always make reasonable efforts to get your order to you as quickly as possible.

Delivery times can occasionally be affected by circumstances such as high demand, traffic, weather, driver availability or other unforeseen delays. During particularly busy periods, customers should allow additional time for their order to arrive.

If your order is delayed but is subsequently delivered, the delivery charge will generally remain payable and will not automatically be refunded solely because the estimated delivery time was exceeded, subject to any rights you may have under applicable UK consumer law.

If you request cancellation after your order has already been dispatched, the delivery charge will generally not be refundable.

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